AI Email Support Agent for a Shopify Brand

An agent that reads a store's support inbox, looks up products and orders in Shopify, and drafts grounded replies.

Role: Backend & AI engineer
Timeline: 2025
Client: E-commerce brand (confidential)
Type: Client
Category: AI & Automation

OverviewWhat this project is

Customer emails for an online store were answered by hand. The agent watches the inbox, gathers the facts and drafts a reply the team can trust.

ScopeKey features

IMAP inbox monitoring with whitelisted senders
Document ingestion into ChromaDB for retrieval
Shopify lookups for products, orders and customers
Conversation history per customer
Containerised deployment through GitLab CI

StackTech stack

Technology

Python
FastAPI
OpenAI API
ChromaDB
MongoDB
MySQL
IMAP
Shopify API
Docker
GitLab CI

Tags

RAG
LLM
e-commerce

NotesAdditional notes

Client name withheld; source code is private.

Interested in working together?